Counselling Online
Frequently Asked Questions
Starting counselling can feel like a big step, whether you choose to meet online, by telephone or in person. It's completely normal to have questions before deciding whether therapy is right for you.
Below you'll find answers to some of the questions people commonly ask, including what to expect from counselling, how sessions work, confidentiality, fees and practical information about appointments.
If there's anything you can't find the answer to, you're always welcome to get in touch. I'll be happy to answer any questions before you decide whether counselling feels right for you.
What is counselling and how can it help?
Counselling offers a safe and confidential space to talk openly about what’s going on in your life.
For some people, this means exploring anxiety, stress, grief, burnout, or relationship difficulties. For others, it may involve understanding emotional patterns, working through painful experiences, or simply having space to reflect and feel heard.
You do not need to have everything figured out before starting therapy.
Counselling can help you:
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explore difficult thoughts and emotions
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manage stress, anxiety, and overwhelm
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improve relationships and communication
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build confidence and self-awareness
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process grief, loss, or major life changes
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better understand yourself and your experiences
Therapy is not about judgement or quick fixes. It is about creating space to better understand what you are experiencing and move forward in a way that feels meaningful and manageable for you.
What’s the difference between counselling and psychotherapy?
The terms counselling and psychotherapy are often used interchangeably, and both provide a confidential space to explore emotional difficulties and life experiences.
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Generally speaking, counselling is often more focused on current challenges or specific issues, while psychotherapy may involve deeper or longer-term exploration of emotional patterns and past experiences.
In practice, therapy is rarely completely one or the other. We will work together in a way that feels appropriate for your needs and circumstances.
How long does each session last?
Sessions last 50 minutes, including the initial assessment appointment.
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Where possible, we will agree a regular weekly time to help create consistency and stability within the therapeutic work.
How often will we meet?
Weekly sessions are usually recommended, particularly at the beginning of therapy, as regularity helps build trust, safety, and momentum.
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However, I understand that work, finances, family life, and other commitments can affect availability, so we can discuss a pace that feels manageable and supportive for you.
Is online counselling effective?
Yes. Research has consistently shown that online counselling can be just as effective as face-to-face therapy for many people and a wide range of emotional and mental health concerns.
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Some people value the flexibility and convenience of attending sessions from the comfort and privacy of their own home. Others prefer the experience of meeting in person or find telephone counselling works best for them.
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There is no single "right" way to access counselling. Together, we can choose the approach that best suits your needs, preferences and circumstances.
Is what I say confidential?
Yes. Counselling sessions are confidential, and your privacy is taken seriously.
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There are some legal and ethical limits to confidentiality, such as concerns relating to serious risk of harm to yourself or others, which will always be discussed openly wherever possible.
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Further information about confidentiality is covered during the initial assessment process.
What issues can you help with?
I work with adults experiencing a wide range of emotional and psychological difficulties, including:
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anxiety and overwhelm
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stress and burnout
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grief and bereavement
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relationship difficulties
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men’s mental health
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LGBTQ+ issues
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sexual health and diagnosis-related concerns
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HIV and herpes-related emotional support
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self-esteem and identity issues
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life transitions and emotional uncertainty
You can learn more throughout the individual service pages on the website.
How much do sessions cost?
Initial Consultation & Assessment (50 minutes)
£60 (Online or In Person)
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Ongoing Counselling (50 minutes)
Online or Telephone: £60
In Person: £75
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Further information about fees, block booking options and my cancellation policy can be found on the Fees page.
What happens during the Initial Assessment?
The initial assessment is an opportunity for us to explore what has brought you to counselling and what support you may be looking for at this time.
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It also gives you space to ask questions, get a sense of how I work, and decide whether the therapeutic relationship feels like a good fit for you.
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There is no pressure to commit beyond the initial appointment.
Can I access counselling internationally?
Yes. I work with English-speaking clients internationally, including expats living and working abroad.