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Terms & Conditions

Disclaimer

OnlineCounsellingForYou offers professional counselling and psychotherapy for emotional wellbeing and personal development. The information provided on this website, in emails, or during sessions is not a substitute for medical advice, diagnosis, or treatment from a GP, psychiatrist, or other licensed medical professional.

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If you are experiencing a mental health or medical emergency, please contact your GP, dial 999, or use appropriate crisis services.

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While therapy can be a valuable support, it does not guarantee specific outcomes. Each person’s journey is unique, and progress can vary.

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I do not provide legal, financial, or medical advice. Paul Madden is a BACP-accredited therapist and works within the BACP Ethical Framework and UK law.

Appointments

  • Sessions last 50 minutes and are offered online (via Zoom) or by phone.

  • Appointments are scheduled in advance at a mutually agreed time.

  • It is your responsibility to attend sessions from a quiet, private space with a stable internet or phone connection.

Fees & Payments

  • Initial Assessment (50 mins): £50

  • Ongoing Sessions (50 mins): £60 per session

  • Payments are due in advance via bank transfer.

Block Bookings

Discounted packages are available and must be paid in full:

  • 6 sessions: £345

  • 10 sessions: £570

  • 12 sessions: £675

 

Block bookings are non-refundable once therapy has started. Full terms are provided at the time of booking - Find Out More

Cancellations & Missed Sessions
Confidentiality

All personal information and session content is treated with strict confidentiality.

 

Confidentiality may be broken only if:

  • There is a serious risk of harm to you or others

  • I am required to do so by law (e.g. safeguarding, terrorism, money laundering)

 

Where possible, I will discuss this with you before any action is taken - Read More

Record Keeping & WriteUpp

I use WriteUpp, a secure, GDPR-compliant practice management system, to schedule appointments and store notes.

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  • I keep brief clinical notes after each session, for professional use only.

  • These are anonymised, securely stored, and not shared.

  • Notes are retained for one year after our work ends and then deleted.

  • You may request to see your notes, subject to professional and legal guidelines.

Data Protection (GDPR)

I comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Your personal data is:

  • Collected lawfully and transparently

  • Stored securely and accessed only when necessary

  • Used solely to provide you with a counselling service

 

You have the right to:

  • Access your data

  • Request corrections

  • Withdraw consent

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

Boundaries & Contact Outside Sessions

Counselling is a professional relationship. To protect both client and therapist, boundaries are in place.

  • Contact between sessions should be for admin purposes only (e.g. booking or rescheduling).

  • Any therapeutic matters should be brought into the next session.

Ending Therapy

You are free to end therapy at any time. If possible, I encourage planning a final session to reflect and close the work.

I also reserve the right to end therapy if it is no longer appropriate or beneficial.

Crisis Support

Please note that this is not an emergency service. I am not available outside of our scheduled sessions.

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If you are in crisis or need immediate support, please contact your local emergency services or a crisis helpline in your country.

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If you are in the UK:
Call 999 or contact your GP
Samaritans: 116 123 (free, 24/7)
Shout (text support): text SHOUT to 85258 (free, 24/7)

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If you’re unsure which service to contact where you are, you can visit www.opencounseling.com/suicide-hotlines to find international helplines.

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If you have any questions about these terms, feel free to email me at:
📧 paul@paulmaddencounselling.com

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