Counselling Online
Refund & Cancellation Policy
Clear and consistent arrangements around bookings, cancellations and payments help support a respectful and reliable therapeutic relationship.
Please read the following policy carefully before booking sessions.
Individual Counselling Sessions
Online and telephone sessions must be paid for in advance to confirm your appointment.
In-person sessions can be paid at the end of the appointment, unless otherwise agreed.
Once a counselling session has taken place, payments are non-refundable.
Cancelling or Rescheduling a Session
If you need to cancel or rearrange an appointment, please provide at least 48 hours’ notice.
Where sufficient notice is given:
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your payment can be transferred to a future session
or -
the session can be rescheduled at no additional cost
Sessions cancelled with less than 48 hours’ notice, or missed without notice, are usually charged in full.
Exceptions may occasionally be made in emergencies or exceptional circumstances at my discretion.
Block Bookings
Discounted block booking packages are available for clients wishing to book multiple sessions in advance.
Block bookings must be paid in full before sessions begin.
Because discounted rates are offered and appointment time is reserved in advance:
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block bookings are non-refundable once therapy has started
-
unused sessions cannot usually be refunded if therapy ends early
The standard 48-hour cancellation policy applies to all sessions within a block booking.
If I Need to Cancel
In the rare event that I need to cancel a session due to illness or unforeseen circumstances:
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an alternative appointment will be offered where possible
-
if rescheduling is not possible, the session fee will be refunded in full
Ending Therapy
Clients are free to end counselling at any time.
Where possible, I encourage discussing endings within therapy so that the work can be brought to a thoughtful and supportive close.
Questions About Payments or Cancellations
If you have questions about bookings, cancellations or payments, please feel free to get in touch.
Paul Madden
Private Counselling Online