Clarity around payments and cancellations helps create a respectful and consistent working relationship. Below is an outline of my refund policy for both individual sessions and block bookings.
​
Individual Sessions

• Sessions must be paid in advance to confirm your appointment.

• Once a session has taken place, payments are non-refundable.

 
If you need to cancel or reschedule:

• Please provide at least 48 hours' notice. Your payment will be transferred to a future session.

• Cancellations made with less than 24 hours’ notice, or missed sessions without notice, will be charged in full. Refunds will only be considered in exceptional circumstances, at my discretion.

​
Block Bookings (Prepaid Sessions)

• Block bookings (e.g. 6, 10, or 12-session packages) are offered at a discounted rate and must be paid in full, in advance.

• Once we’ve confirmed the session dates, the plan is non-refundable.

​
If you decide to end therapy early:

• Any unused sessions are not eligible for a refund, unless exceptional, pre-agreed circumstances apply.

• My standard cancellation policy applies to each session within a block (24 hours’ notice required to reschedule without loss of the session).

​
If I Need to Cancel
In the rare event that I have to cancel a session (due to illness or unexpected circumstances):

• You’ll be offered an alternative appointment at no additional cost.

• If rescheduling isn’t possible, a full refund will be provided for that missed session.​

​​

Questions?
If you have any concerns or questions about cancellations, payments, or booking sessions, please feel free to reach out: paul@paulmaddencounselling.com
 
This policy is here to support mutual respect, transparency, and fairness throughout our work together.